Returns

At HeatCo, we are committed to ensuring customer satisfaction. This refund policy outlines your rights regarding returns, exchanges, and refunds.

1. Cancellation Rights

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item without providing a reason.

2. Returns

To be eligible for a return, your item must be unused and in the same condition as when received. It must also be in its original packaging.

Return Process:

  1. Contact us at info@shopronan.co.uk within 14 days of receiving your order to initiate a return.
  2. Ship the item back to us within 14 days after contacting us.
  3. Return shipping costs are your responsibility unless the item is faulty or incorrect.

3. Non-Returnable Items

Certain items cannot be returned, such as:

  • Products that have been used or damaged by the customer.
  • Gift cards or sale items.

4. Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 14 days.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company. If the issue persists, contact us at info@shopronan.co.uk.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us at info@shopronan.co.uk.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 30 days of delivery, and we will arrange for a replacement or refund, including any applicable return shipping costs.

8. Contact Us

For any questions regarding returns or refunds, contact us at:

Email: info@shopronan.co.uk