Shipping Policy
Shipping Policy
At HeatCo, we aim to deliver your order promptly and efficiently. This policy outlines our shipping methods, costs, and delivery times.
1. Processing Time
All orders are processed within [Insert timeframe, e.g., 1-2 business days]. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Rates & Delivery Times
UK Shipping:
- Standard Shipping (3-5 business days): Free
- Express Shipping (1-2 business days): £[Insert price]
International Shipping:
- We currently do not offer international shipping.
3. Order Tracking
Once your order is dispatched, we will send you a tracking number via email. You can track your order on our website or the courier’s website.
4. Shipping Delays
While we strive to meet delivery estimates, occasional delays may occur due to unforeseen circumstances (e.g., customs, weather, courier issues). If your order is delayed beyond the estimated timeframe, please contact us at info@shopronan.co.uk for assistance.
5. Missing or Lost Packages
If your package does not arrive within the expected delivery window, please contact us at info@shopronan.co.uk. We will work with the courier to resolve the issue. Please ensure your delivery details are accurate before placing your order, as we are not responsible for lost packages due to incorrect addresses.
6. Damaged or Faulty Items
If you receive an item that has been damaged in transit, please notify us within 48 hours of receiving the package. We will arrange for a replacement or a refund as soon as possible.
7. Customs and Duties (For Non-UK Orders)
If we begin shipping internationally, please note that customs duties, taxes, and other fees may be applied based on your country’s regulations. These fees are the responsibility of the customer.
8. Contact Us
For any shipping inquiries, please reach out to us at:
Email: info@shopronan.co.uk