Terms of Service

1. Overview

These terms govern your use of our website and services. By accessing this website, you agree to comply with all terms, conditions, policies, and notices stated. We may update these terms from time to time without prior notice. You should check this page periodically for changes.

2. Eligibility

To use our website and place an order, you must:

  • Be at least 18 years of age.
  • Possess a valid credit or debit card issued by a bank acceptable to us.
  • By placing an order, you confirm that all information provided is accurate and that you are authorized to use the payment method provided.

3. Product Information

We aim to ensure that all product descriptions and images are accurate. However, we do not guarantee that the information on our site is error-free or complete. Products may vary slightly from their images due to photographic limitations or screen settings.

Product Use:

Our heated jackets, blankets, gilets, gloves, and other fleece-lined products are designed for warmth and comfort. Always follow the product care instructions provided.

4. Pricing and Availability

  • Prices are displayed in GBP and include VAT.
  • Prices are subject to change without notice.
  • We reserve the right to withdraw or modify any product at any time. In the event of pricing errors or discrepancies, we will notify you before dispatch.

5. Orders and Acceptance

When you place an order, you will receive an order confirmation email. This email is an acknowledgment of your order, not acceptance. We reserve the right to cancel orders for reasons such as pricing errors, stock unavailability, or issues with payment authorization.

Shipping:

We aim to dispatch orders within [insert timeframe]. Delivery times may vary depending on your location. You will receive a notification when your order is shipped. We offer free shipping within the UK.

6. Returns and Refunds

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days from receiving the product without providing any reason.

To qualify for a refund:

  • The product must be unused and in its original condition and packaging.
  • Return shipping is at the customer’s expense unless the product is faulty.
  • Once we receive the returned product, we will process your refund within 14 days.

For faulty items, please contact us at info@shopronan.co.uk within 30 days of receipt to arrange a return and replacement or refund.

7. Payment Methods

We accept the following payment methods:

  • Visa, Mastercard, and other major credit and debit cards.
  • PayPal.

Payments are processed securely. Your card details are encrypted and are not stored on our servers.

8. Intellectual Property

All content on this website, including images, text, and trademarks, is the property of HeatCo or our licensors. You may not reproduce, distribute, or exploit our content without written permission from us.

9. Liability

We are not responsible for:

  • Any indirect or consequential losses resulting from the use of our website or products.
  • Damage resulting from misuse or failure to follow product care instructions.
  • Any delays in delivery caused by third-party courier services.

Our liability to you for any direct losses is limited to the total amount paid by you for the products purchased.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions regarding these terms or your order, please contact us at:

Email: info@shopronan.co.uk